How do I dispute a card transaction?

Modified on Fri, 21 Apr 2023 at 10:23 AM

To dispute a credit or debit card transaction complete the following steps.

  1. Log in to Online Banking
  2. Go to the Self-Service tab and click on Request Center*
  3. Select Card Dispute & Dispute Status
  4. Choose your account, dispute type & transaction(s)
  5. Complete the additional questions after choosing your transaction
  6. Add supporting documents if available
  7. Submit dispute
  8. You will receive a response via email (or mail if we do not have an email address on file) within 10 days of submission

Card transactions will include POS WD, ATM WD, or Credit Card Debit Purchase in the Description

To Dispute a transaction with EXT WD in the Description, follow instructions here

*Please confirm Third-Party Cookies and Pop-Ups are allowed when accessing the Request Center

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